Refund policy

LEXGO provides you with the following customer services: return service, and replacement service. For more information please contact LEXGO customer service agent.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.

You can apply for return and refund if the following conditions are met:

√ Within [30] calendar days after the customer receives the goods, submitting a return request due to
non-product related issues. product packaging, accessories, gifts and instructions are intact without any
man-made damage, being activated for use, and affecting secondary sales. √ Within [30] calendar days after the customer receives the goods, it is discovered that the product has
a defect that is not caused by man-made damage.

We have the right to reject the customer's request for return or refund under the following
circumstances:

× Submitting a return request more than [30] calendar days from the date of receipt. × The returned goods are incomplete, the outer packaging, accessories, gifts, instructions are
incomplete, or the appearance is damaged due to artificial reasons. × Failure to provide legal proof of purchase or documents when returning goods, or the documents are
forged or altered. × The occurrence of collisions and burns that are not caused by quality problems of the product itself, as well as product quality problems caused by unauthorized modifications, introduction of foreign
matter (water, oil, sand, etc.), incorrect installation, and failure to use and operate according to the
instructions. × labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. are torn off or
altered. × Products damaged due to unavoidable factors, such as fire, flood, lightning strike, traffic accident and
other force majeure. × After contacting LEXGO customer service and confirming the return procedures, the corresponding
items were not returned within [ 7 ] calendar days. × Other situations described in the policy.

If one of the following conditions is met, you can request an exchange:

√ Customer receives the goods [30] within three calendar days, the product is found to be damaged
during transportation and the damage certificate provided by the transportation company can be
provided.
√ Within [30] calendar days after the customer receives the goods, the customer discovers that the
product is seriously inconsistent with the original product description in one or more important aspects. √ Within [30] calendar days after the customer receives the goods, it is discovered that the product has
a performance failure that is not caused by human damage. √ Within [30] calendar days after the customer receives the goods, the customer finds that the product
has been damaged during transportation and can provide the damage certificate provided by the courier. √ Within [30] calendar days after the customer receives the goods, the customer discovers that the
product is seriously inconsistent with the original product description in one or more significant
aspects. √ Within [30] calendar days after the customer receives the goods, it is discovered that the product has
a defect that are not caused by man-made damage.

We have the right to reject the customer's replacement request under the following
circumstances:

× Requesting for replacement more than 30 calendar days from the date of receipt. × Failure to provide legal purchase vouchers or documents when replacing goods, or the documents are
forged or altered. × The replacement product is incomplete or the appearance is damaged due to artificial reasons. × After testing by the LEXGO technical support department, there is no quality problem with the
product. × Collisions and burns that are not caused by quality problems of the product itself, as well as product
quality problems caused by unauthorized modifications, introduction of foreign matter (water, oil, sand, etc.), incorrect installation, and failure to use and operate according to the instructions. × Tear off or alter labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc.. × Products damaged due to unavoidable factors, such as fire, flood, lightning strike, traffic accident and
other force majeure. × After contacting LEXGO customer service and confirming the replacement procedures, the
corresponding items were not returned within [ 7 ] calendar days. × If the goods are damaged due to transportation and you propose to replace the goods but fail to
provide the damage certificate issued by the transportation company. × Other situations described in the policy

Regarding return shipping costs:

Party responsible for the problem	Example	Whether to require the buyer to return the product	Return shipping costs	Shipping costs for reshipping items
Issues caused by the seller	A: Serious quality problems, inability to use properly, serious damage, etc. that affect user experience and safety. B: General quality issues, size discrepancies, mis-delivery /missing delivery, and other issues that have a certain impact on user use and experience.	Required	Seller	Seller
Problems caused by buyers	Some minor problems (such as surface scratches), product dislike, color/size discrepancies, etc. that have a minor impact on user use and experience	Required	Buyer	Seller
Problems caused by shipping companies during transportation	Breakage or damage caused by the transportation company's fault affects the user's use and experience: A: Severe impact, unusable B: It has a certain impact and can be used	Required	Seller	Seller